The speaker won’t play any music or makes crackling noises

In this guide, we show you how to replace your SHIFT6m's defective speaker on your own. You need this repair if your phone doesn’t play music or only plays it quietly, or if your ring tone doesn’t play when you get calls.

Click the small Play button in the top right of an image to play a video for each step.

Required tools

  • Tweezers

    Tweezers

    We recommend using tweezers to remove screws and various small parts from your device.

    on Amazon
  • Pick Set

    Pick Set

    You need a flat but stable tool such as a pick to pry out parts that are glued in place.

    from €14.99 on Amazon
  • Plastic prying tool

    Plastic prying tool

    You need a flat plastic prying tool to disconnect the various plugs and connectors.

    from €14.99 on Amazon
  • Steel Laboratory Spatula

    Steel Laboratory Spatula

    You need a flat and sturdy prying tool to disconnect glued parts.

    on Amazon
  • Wiha PicoFinish Torx Screwdriver T3

    Wiha PicoFinish Torx Screwdriver T3

    from €10.08 on Amazon
Show all replacement parts for the SHIFT6m 

Getting started with the repair of your SHIFT6m

If you get stuck or have questions, you can post a comment. We’d be happy to help.

12 steps
  1. Switch off the device

    SHIFT6m - Switch off the device 01
    SHIFT6m - Switch off the device 02
    SHIFT6m - Switch off the device 03
    1. Turn off your device by holding down the power button until the “Power off” option appears.
    2. Use your finger to confirm that you want to shut down your SHIFT6m and wait until the screen goes blank.
  2. Remove the back cover

    SHIFT6m - Remove the back cover 01
    SHIFT6m - Remove the back cover 02
    SHIFT6m - Remove the back cover 03
    SHIFT6m - Remove the back cover 04

    The backcover of the SHIFT6m is not glued or screwed and can be removed without tools.

    However, you can also use a plectrum to loosen the clips along the entire edge.

    1. Use a plectrum or a fingernail to slide it into the small recess in the bottom left corner and pull up the backcover.
    2. Then gradually loosen all clips all around. The back cover is hooked again around the fingerprint sensor. There you have to pull a little harder to loosen the backcover.
  3. Remove the battery

    SHIFT6m - Remove the battery 01
    SHIFT6m - Remove the battery 02
    SHIFT6m - Remove the battery 03

    You can easily remove the battery by lifting it by the notch in the lower right corner and removing it from the device.

  4. Remove the display

    SHIFT6m - Remove the display 01
    SHIFT6m - Remove the display 02
    SHIFT6m - Remove the display 03
    SHIFT6m - Remove the display 04
    SHIFT6m - Remove the display 05
    SHIFT6m - Remove the display 06
    SHIFT6m - Remove the display 07
    SHIFT6m - Remove the display 08
    • 16 × 4,0 mm Torx T3
    • 2 × 4,0 mm Torx T3
    • Display connector

    The display is attached to the entire frame with many screws of the same length. On two screws there can be a small white sticker.

    1. Loosen all screws with a Torx T3 screwdriver.
    2. Then turn the SHIFT6m over and slide a plectrum or your fingernail between the plastic frame and the display.
    3. Slide around the entire display once to gradually release it.

    The display is connected to the motherboard with a long flex cable.

    You can also keep the display connected for the following steps. In our case, we also disconnect the display connector from our device to prevent accidental damage to the flex cable during the repair process.

    1. Carefully fold the display down and place it on the frame.
    2. Loosen the two screws on the cover plate above the display contact.
    3. Then you can carefully loosen the plug of the display with a plastic spudger and finally put the display aside.
  5. Remove the USB-C charging port

    SHIFT6m - Remove the USB-C charging port 01
    SHIFT6m - Remove the USB-C charging port 02
    SHIFT6m - Remove the USB-C charging port 03
    SHIFT6m - Remove the USB-C charging port 04
    SHIFT6m - Remove the USB-C charging port 05
    • 1 × 4,0 mm Torx T3
    • Connector
    1. Remove the screw that hold the USB-C connector in place.
    2. Then loosen all black adhesive strips.
    3. Lever in different places to slightly lift the component with the USB-C socket.

    On the back side the black antenna and the wide ribbon cable are connected.

    1. Loosen the antenna with a pair of tweezers by gripping the antenna by the golden contact and levering the contact by turning the tweezer.
    2. Disconnect the contact carefully with a spudger and then remove the component from the device.
  6. Remove the speaker

    SHIFT6m - Remove the speaker 01
    SHIFT6m - Remove the speaker 02
    SHIFT6m - Remove the speaker 03

    The speaker is clipped into the frame.

    1. Use a thin, stable tool like a steel spatula to slide between speaker and frame and lever.
    2. If the speaker is loose, remove it.
  7. The right tools for your repair

    With the right tools, you will succeed in any repair. In our store you will find a large selection of professional quality tools.
    VIEW NOW
  8. Install the speaker

    SHIFT6m - Install the speaker 01
    SHIFT6m - Install the speaker 02
    SHIFT6m - Install the speaker 03

    Put the speaker in its place and press it down until it sits properly.

  9. Install the USB-C charging port

    SHIFT6m - Install the USB-C charging port 01
    SHIFT6m - Install the USB-C charging port 02
    SHIFT6m - Install the USB-C charging port 03
    SHIFT6m - Install the USB-C charging port 04
    SHIFT6m - Install the USB-C charging port 05
    SHIFT6m - Install the USB-C charging port 06
    • Connector
    • 1 × 4,0 mm Torx T3
    1. Lay down the component with the USB-C socket.
    2. Connect the contact of the antenna cable with a pair of tweezers and a spudger.
    3. Hold the component with one hand and connect the connector of the ribbon cable.
    4. Then slide the USB-C connector into its opening in the case and push down the entire component until it fits properly.

    Apply the black tape when you install a new USB-C connector.

    1. Screw the single Torx T3 screw.
  10. Install the display

    SHIFT6m - Install the display 01
    SHIFT6m - Install the display 02
    SHIFT6m - Install the display 03
    SHIFT6m - Install the display 04
    SHIFT6m - Install the display 05
    SHIFT6m - Install the display 06
    • Display connector
    • 2 × 4,0 mm Torx T3
    • 16 × 4,0 mm Torx T3
    1. Place the display on the frame and position the display connector over its contact on the motherboard.
    2. Carefully push the connector down.

    The connector should engage directly with a slight click. If this does not work immediately, do not try to push the connector down with force. Reposition the connector and try again.

    1. Put on the silver cover and screw it in place.
    2. Flip the display over and press it all around until it sits correctly in the frame.
    3. Then reinstall all screws.
  11. Insert the battery

    SHIFT6m - Insert the battery 01
    SHIFT6m - Insert the battery 02
    SHIFT6m - Insert the battery 03

    Put the battery back in its place.

  12. Attach the back cover

    SHIFT6m - Attach the back cover 01
    SHIFT6m - Attach the back cover 02
    SHIFT6m - Attach the back cover 03
    SHIFT6m - Attach the back cover 04

    Put the back cover back on.

    1. The back cover has clips on the edge and around the opening of the fingerprint sensor.
    2. Press the backcover everywhere until it fits properly.
  13. Test the device

    SHIFT6m - Test the device 01
    SHIFT6m - Test the device 02
    SHIFT6m - Test the device 03
    SHIFT6m - Test the device 04
    1. Turn on your device and test the display brightness by sliding the brightness slider to minimum and maximum.
    2. Then rag any app across the screento test the touch function. Pull the app around the entire edge and then zigzag it across the screen. The app should always follow your finger.
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